Delivery and Returns
Delivery
We use Royal Mail first class postage (1-2 days delivery) where possible for all UK orders
UK Post and Packing Charges:
- Orders up to £25 in value – £2.50
- Orders up to £75 in value – £3.50
- Orders £75 and over in value – free
We try to send out orders the same day if we receive them before 1PM, and most of the time we succeed. However delays to orders may occur if we are out of stock of items (we will let you know via email) or incorrect postage details are given. Please inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Unfortunately, where items have been sent through Royal Mail, they stipulate claims cannot be made until 30 days after posting. Please note that we cannot refund or replace orders if you do not let us know within 80 days of placing the order.
Please quote your name and order number in all correspondence.
Please note that we cannot leave directions to leave an order in a designated place – if the parcel is too large to fit through a letterbox and there is no one in to receive it, it will be returned to your local delivery office for collection, you should receive a Royal Mail card with further details.
Once parcels have left the UK we cannot take responsibility for their delivery and we cannot accept any claim against loss from an overseas delivery address.
Returns
You are entitled to cancel your order and return the goods within 7 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. We cannot accept the return of cut fabrics, books, patterns and kits. Your refund will be paid on receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your statutory rights when we are at fault – for example, if goods are faulty.
Any goods returned should be in saleable condition.
Please also see our Terms and Conditions and Privacy and Cookie Policy