Terms and Conditions - Oliven, Patchwork and Quilting

OliVen’s Terms and Conditions

This website is owned and operated by Vendulka and Olivier Battais

OliVen

Bridge Farm Barns

Monk’s Eleigh

Ipswich IP7 7AY

Suffolk United Kingdom

We are here for you and we will do our best for your total satisfaction. If you have any suggestions or comments or if you need to contact us, please e-mail us at info@oliven.co.uk or call us on 01449 741 530 or 07741484337.

Product display

All products displayed on the website are available while stocks lasts.

We make every effort to reflect the product colours as accurately as possible but differences in monitor displays and resolutions mean that we are unable to guarantee exact colour matches.

Free Samples

We offer a service to order a fabric samples which are sent out completely free of charge together with your order no matter how big or small. Sample orders are limited to 6 fabrics per customer per day, and only 1 sample of each fabric – if more than 6 samples are ordered only the first 6 on the order will be dispatched. For more details see our free samples page.

Fabric sizing

You can choose long quarters (25cm x approx 108cm) or fat quarters (50cm by approx 54cm) on the fabric product pages. Orders of more than one unit of one fabric will always be sent as a single piece, i.e. if you order 4 quarters of a single fabric it will arrive as an uncut metre piece.

Data protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) for processing your order, and we never store credit card details of any customer.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

The type of information we will collect about you includes: your name, address, phone number and email address. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Making Order

To order an item, simply click on the ‘Add to basket’ button on the product page. You can update quantities or remove the item in your shopping basket. When you have all the items you need choose a delivery option then press ‘checkout’ to proceed to the checkout. You can view your shopping basket at any time by pressing the ‘view basket’ button showing at the top of every page.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you a confirmation email, indicating we have received your order. Please review this confirmation carefully, notifying us of any errors immediately as we aim to dispatch your order within 24 hours of the confirmation (Mon – Fri) It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, or stock availability. In these circumstances we will contact you by phone or email to discuss alternative solution. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

Payment

We accept payment online or by telephone. After giving your address details at the checkout you can then choose your preferred method of payment – details given below.

1. Online Payment with Credit/Debit Cards/Paypal account

We accept Mastercard, Visa, Maestro, Visa Electron and Visa Debit (Delta) through the Secure Payments secure server. To make a credit card payment you will asked to enter your card details onto a secure page (you can check this by looking for a padlock in your address bar, or ensuring the web address begins with ‘https://) to complete the transaction. Please note we have the ‘Verified by Visa’ and ‘Mastercard Securecode’ systems for extra security, you will be prompted for a password if your card is registered to these schemes – this provides extra security when using your card online.

2. Payment with Credit/Debit Cards over the Telephone

If you would prefer you can pay by credit/debit card over the telephone, simply choose the pay by telephone option at the checkout, then call us on 07741484337 (between 10am and 5pm daily) to supply the details. Please leave a message quoting your order reference if you get the answerphone, we will get back to you as soon as possible. We do not store any customers’ credit card details.

Delivery

We use Royal Mail first class postage (1-2 days delivery) where possible for all UK orders

UK Post and Packing Charges:

Orders up to £20 in value – £1.95
Orders up to £50 in value – £2.95
Orders £50 and over in value – free

We try to send out orders the same day as we receive them, and most of the time we succeed. However delays to orders may occur if we are out of stock of items (we will let you know via email) or incorrect postage details are given. Please inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Unfortunately, where items have been sent through Royal Mail, they stipulate claims cannot be made until 30 days after posting. Please note that we cannot refund or replace orders if you do not let us know within 80 days of placing the order.

Please quote your name and order number in all correspondence.

Please note that we cannot leave directions to leave an order in a designated place – if the parcel is too large to fit through a letterbox and there is no one in to receive it, it will be returned to your local delivery office for collection, you should receive a Royal Mail card with further details.

Once parcels have left the UK we cannot take responsibility for their delivery and we cannot accept any claim against loss from an overseas delivery address.

Returns

You are entitled to cancel your order and return the goods within 7 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. We cannot accept the return of cut fabrics, books, patterns and kits. Your refund will be paid on receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your statutory rights when we are at fault – for example, if goods are faulty.

Any goods returned should be in saleable condition.